POPIA / PAIA manual.
1 · Particulars of the Responsible Party
| Registered name | The Classic Bureau (Pty) Ltd |
|---|---|
| Registration number | To follow on Companies and Intellectual Property Commission allocation |
| Registered address | By appointment, Cape Town, Western Cape, Republic of South Africa |
| Information Officer | Nadia Okafor (acting; permanent appointment to be confirmed) |
| Deputy Information Officer | Andrew Hellings, Managing Member |
| Postal / email | privacy@theclassicbureau.co.za |
2 · Records held by the Bureau
The following categories of records are maintained:
- Enquiry records — name, contact details, and brief of every client who has opened a file with the Bureau. Held under the Privacy Notice retention schedule (see /privacy).
- Register records — factual, publicly listed data of pre-1996 motor cars on third-party marketplaces, plus the URL and observation date. No personal data of sellers is retained.
- Engagement records — the file we open for each client, including correspondence with that client and (where consented) the partner organisations introduced.
- Internal corporate records — accounting, statutory, employment, and tax records, retained per the South African Companies Act 71 of 2008 and the Income Tax Act 58 of 1962.
3 · Procedure to request information (PAIA request)
- Direct the request to the Information Officer at privacy@theclassicbureau.co.za, or by post to the registered address. Use Form C (PAIA request) which we will provide on request.
- State the specific records requested, identify yourself, and (where the request is on behalf of another) provide proof of authority.
- We respond within 30 calendar days. Where the request is voluminous or the records dispersed, we may extend by a further 30 days with written reasons.
- If we refuse a request, we provide written reasons and your right of appeal to the Information Regulator and the High Court.
No fee is payable for requests to access your own personal information. Other PAIA requests are charged at the prescribed tariff under regulation 11 of the PAIA Regulations.
4 · Conditions for the lawful processing of personal information
The Bureau processes personal information in accordance with the eight conditions in chapter 3 of POPIA — accountability, purpose specification, processing limitation, further processing limitation, information quality, openness, security safeguards, and data subject participation. The detail of how each condition is met for each category of records held is in our Privacy Notice.
5 · Complaints to the Information Regulator
If you believe the Bureau has not handled your personal information lawfully, you may complain directly to:
The Information Regulator (South Africa) · JD House, 27 Stiemens Street, Braamfontein, Johannesburg · complaints.IR@inforegulator.org.za
This manual is reviewed annually and on every material change to the Bureau's processing of personal information. Most recent review: 20 May 2026.